Terms & Conditions and Privacy Policy

Terms & Conditions

These terms apply to your use of www.sahafancy.com and the Saha Android app (together, the "website") and to products and services from Saha Beauty Salon, Fancy & Aari Materials, Opp. Vennai Eswaran Koil, Main Road, Melapathy, Tarangai Taluk, Mayiladuthurai District – 609304 ("Saha", "we", "us"). By using the website or creating an account, you agree to these terms. We may update them from time to time; the date above shows the latest version, and continued use of the website means you accept the updated terms.

1. Who can use the website

• You must be 18 years or older to create an account. Customers under 18 may shop or book with a parent or guardian.
• You agree to give correct details (name, phone number, email) and to keep your password private. You are responsible for activity on your account.
• We may suspend or close an account that gives false details or misuses the website.

2. Products, prices and orders

• The website shows the range we usually stock. Product photos are for illustration; actual colour, design and size may vary slightly.
• Sending a product list on WhatsApp is an enquiry, not a confirmed order. An order is confirmed only when Saha replies to confirm availability and price.
• Prices are in Indian Rupees (₹) and may change without notice. The price confirmed by Saha at the time of your order applies.
• Orders are collected at the shop unless we agree otherwise with you. Items kept aside for you may be released if not collected within the time we tell you.
• Payment is made at the shop by cash or UPI, or as agreed with Saha.

3. Exchanges and returns

• Please check items at the counter before you leave.
• Unused items in original condition may be exchanged within 7 days with the bill.
• For hygiene and safety, cosmetics, opened beauty products, cut or measured materials (threads, lace, fabric by length) and custom-made items cannot be returned or exchanged.
• Items found damaged at the time of purchase will be replaced, subject to availability.

4. Beauty salon appointments

• An appointment request sent through the website or WhatsApp is confirmed only when Saha replies with a time slot.
• Please arrive on time. If you are late, your service may be shortened or moved to the next free slot.
• Please inform us at least 3 hours in advance if you need to cancel or change your appointment.
• Bridal and occasion bookings may need an advance payment to hold the date. The amount and its refund terms will be told to you at the time of booking.
• Tell us about any allergies, skin conditions, pregnancy or medication before your service. We may suggest a patch test, and we may decline a treatment that we believe is not suitable for you.
• Results can vary from person to person. Saha is not responsible for reactions caused by information you did not share with us.

5. Website content

• The Saha name, logo, photos and text on this website belong to Saha and may not be copied or used commercially without our permission.
• We try to keep the website accurate and available, but we do not guarantee it will always be error-free or uninterrupted.
• Links to other services (such as WhatsApp or Google Maps) are provided for convenience; those services have their own terms.

6. Liability and governing law

• To the extent allowed by law, Saha's liability for any product or service is limited to the amount you paid for it.
• These terms are governed by the laws of India. Any dispute will be subject to the courts with jurisdiction over Mayiladuthurai District, Tamil Nadu.

Privacy Policy

Saha respects your privacy. This policy explains what personal data we collect, why, and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.

1. What we collect

• Account details: your email, phone number, salutation, first and last name, and your password (stored securely by our sign-in provider; we never see it).
• Your choices: whether you agreed to these terms and whether you want promotions or WhatsApp messages.
• Orders and bookings: the products, services, dates and notes you send us on WhatsApp.
• On your device: your product list is saved in your own browser so it is still there when you return. It is not sent to us until you choose to send it.

2. How we use it

• To create and manage your account and let you sign in.
• To reply to your orders, confirm appointments and contact you about them.
• To send offers and new-arrival updates, only if you opted in. You can opt out any time.
• To keep the website secure and to meet legal requirements.

3. Who we share it with

• We do not sell your personal data.
• Your account data is stored with Google Firebase, which provides our sign-in and database. The website is hosted on Cloudflare. Messages you send us go through WhatsApp. These providers process data on our behalf under their own security and privacy terms.
• We may share information when required by law or by a government authority.

4. How long we keep it

We keep your account data while your account is active. If you ask us to delete your account, we will delete your data within 30 days, except where we must keep records by law.

5. Your rights

• Ask what personal data we hold about you, and correct or update it.
• Withdraw consent for promotions or WhatsApp messages, or ask us to delete your account.
• Raise a grievance with us (see below). If you are not satisfied with our response, you may approach the Data Protection Board of India.

6. Security

Your connection to the website is encrypted (HTTPS), passwords are handled by our sign-in provider, and only Saha can access customer details. No system is perfectly secure, so please use a strong password that you do not use elsewhere.

Delete your account

You can delete your Saha account and the details saved with it (name, email, phone and your choices) at any time:

• In the Saha app: open Account → Delete my account, enter your password and confirm. Your account and saved details are deleted straight away.
• By email: write to arul@sahafancy.com from the email address on your account with the subject "Delete my Saha account". We will delete your account and data within 30 days and confirm by email.

Messages you sent to us on WhatsApp are kept in WhatsApp and are not part of your Saha account. Records we must keep by law (such as bills) are kept for the period required.

Contact & grievances

For questions about these terms, your data, or to make a complaint:

Saha Beauty Salon, Fancy & Aari Materials
Opp. Vennai Eswaran Koil, Main Road, Melapathy, Tarangai Taluk, Mayiladuthurai District – 609304
Email: arul@sahafancy.com

We aim to respond within 7 working days.